1. About This Policy
Proposals By Plane is an Australian aerial marriage proposal operator based in Perth, Western Australia. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy covers your visits to our website, your enquiries and bookings, and our contact with you by SMS, email and phone.
2. What Information We Collect
We may collect:
- your name and contact details
- details of your proposal plans
- payment information (handled by our payment provider)
- website usage data.
We limit what we collect to what is reasonably necessary.
3. How We Collect Your Information
We collect information through:
- forms on our website
- direct contact with you
- our website, which is hosted by Squarespace
- our CRM platform
- advertising platforms, including Meta and Google.
4. How We Use Your Information
We use your information to:
- respond to your enquiries
- process your bookings
- send you service messages
- improve our website
- meet our legal obligations.
We send marketing only with your consent. We never sell your information.
5. SMS Communications
With your consent, we may send follow-up messages by SMS in accordance with the Spam Act 2003 (Cth). You can opt out at any time by replying STOP.
We do not send unsolicited marketing text messages.
6. Disclosure to Third Parties
We may disclose your information to:
- Squarespace
- our CRM provider
- payment processors
- the approved Air Operator Certificate holders who fly our experiences
- Meta and Google, for advertising.
Otherwise, we disclose your information only with your consent or where we are legally obliged to.
7. Data Storage and Security
Your information is held on third-party platforms, some of which may be located overseas, including in the United States.
We take reasonable steps to protect your information. However, no transmission of information online is completely secure.
8. How Long We Keep Your Information
We keep your information for as long as it is needed to provide our services and comply with the law. You may request that your information be deleted.
9. Your Rights
You have the right to:
- access your information
- correct your information
- request deletion of your information
- opt out of marketing
- make a complaint.
Please send any request to info@proposalsbyplane.com.au.
10. Cookies and Website Tracking
Our website uses tracking technologies from Squarespace, Google Analytics and Meta Pixel. You can disable cookies through your browser settings.
11. Children’s Privacy
Our services are intended for adults. If we identify that we hold information about a person under 18, we will delete it.
12. Complaints
If you have a complaint about how we handle your information, please contact us first. You may then complain to the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
14. Contact Us
For any privacy questions or requests, please contact us:
Proposals By Plane
Perth, Western Australia
Email: info@proposalsbyplane.com.au
Website: www.proposalsbyplane.com.au