Privacy Policy Last updated: 26 June 2026 1. About This Policy Proposals By Plane is an Australian business operating aerial marriage proposal experiences in Perth, Western Australia. We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make an enquiry, book an experience, or interact with us in any way — including via SMS, email, or phone. 2. What Information We Collect We may collect the following personal information: Name Email address Phone number (including mobile for SMS communications) Details about your proposal plans (e.g. your partner's name, preferred date, package interest) Payment information (processed securely through our payment provider — we do not store card details) Device and usage information when you visit our website (e.g. IP address, browser type, pages visited) We only collect information that is reasonably necessary for our services. 3. How We Collect Your Information We collect your personal information: Directly from you when you complete an enquiry or booking form on our website When you contact us by phone, email, or SMS Through our website, which is hosted on Squarespace Through our CRM platform, which manages our communications and follow-up sequences Via third-party advertising platforms (e.g. Meta/Facebook, Google) if you click through to us from an ad 4. How We Use Your Information We use your personal information to: Respond to your enquiry and plan your proposal experience Process bookings and communicate important details about your experience Send you SMS, email, or phone communications relating to your booking or enquiry Send you marketing communications about our services, offers, and experiences — but only where you have consented to receive these Improve our website and services Comply with legal obligations We will never sell your personal information to third parties. 5. SMS Communications Where you have provided your mobile number and ticked the consent checkbox on our enquiry form, we may contact you by SMS as part of our booking and follow-up process. These messages are sent in accordance with the Spam Act 2003 (Cth). Every SMS sequence includes the ability to opt out. Simply reply STOP at any time and we will remove you from all future SMS communications immediately. We do not send unsolicited marketing SMS messages. 6. Disclosure to Third Parties We may share your personal information with trusted third parties who help us deliver our services, including: Squarespace — our website hosting platform Our CRM platform — which manages enquiry follow-ups and SMS/email communications Payment processors — to securely process bookings Approved AOC (Air Operator Certificate) holders — who operate the flights as part of your experience Meta and Google — for advertising purposes, subject to their own privacy policies We do not share your information with any other parties without your consent, unless required to do so by law. 7. Data Storage and Security Your personal information is stored on secure third-party platforms (including Squarespace and our CRM provider). These platforms may store data on servers located outside of Australia, including in the United States. We take reasonable steps to ensure your information is protected from misuse, loss, or unauthorised access. No data transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security. 8. How Long We Keep Your Information We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you would like your information deleted, please contact us and we will action your request promptly. 9. Your Rights Under the Australian Privacy Principles, you have the right to: Request access to the personal information we hold about you Request correction of any inaccurate or out-of-date information Request deletion of your personal information (subject to legal obligations) Opt out of marketing communications at any time — reply STOP to any SMS, or click Unsubscribe in any email Make a complaint if you believe we have mishandled your personal information To exercise any of these rights, contact us at info@proposalsbyplane.com.au. 10. Cookies and Website Tracking Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve your experience. This includes tools provided by Squarespace, Google Analytics, and Meta Pixel. You can disable cookies in your browser settings, though this may affect some functionality. 11. Children's Privacy Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with their personal information, please contact us and we will delete it promptly. 12. Complaints If you have a complaint about how we have handled your personal information, please contact us first at info@proposalsbyplane.com.au. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. 13. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. 14. Contact Us For any privacy-related questions or requests, please contact: Proposals By Plane Email: info@proposalsbyplane.com.au Website: www.proposalsbyplane.com.au Perth, Western Australia