1. Definitions
In these Terms:
- “Experience” means the organised package we arrange for you, which may include flights, planning, styling, photography and accommodation.
- “Operator” means the aviation provider that operates the flight.
- “Booking” means a booking for an Experience, which is confirmed once payment has been received.
2. Booking Formation and Authority
A Booking is confirmed once we have issued written confirmation and received payment.
The person making the Booking is responsible for the conduct of, compliance by, and costs incurred by everyone included in the Booking.
You must supply accurate information when making a Booking.
3. Our Role and Service Scope
Proposals By Plane plans and coordinates Experiences only. We do not operate aircraft or provide flight services.
We do not guarantee any emotional or personal outcome of an Experience.
4. Third-Party Suppliers
Third-party suppliers’ own terms and conditions apply to the services they provide. Regulatory requirements take priority.
We are not responsible for the acts or omissions of third-party suppliers, except where that liability cannot be excluded.
5. Payments
Payment terms are confirmed at the time of Booking.
A 25% non-refundable deposit applies, unless stated otherwise.
Planning consultations are non-refundable, but count toward the total cost of the Experience.
Commitments made to suppliers on your behalf may be non-refundable.
We may invoice you after the Experience for additional costs, such as cleaning, damage or extended flight time.
6. Cancellations by You
No refund is available for cancellations made within 14 days of the Experience.
For cancellations made more than 14 days before the Experience, a refund of 75% may be available, less any non-refundable supplier costs and fees.
A missed flight or late arrival is treated as a cancellation, and no refund is available.
7. Weather, Safety and Rescheduling
All Experiences are subject to weather, safety and regulatory requirements. Where an Experience cannot proceed for these reasons, we will reschedule it where reasonably possible.
Any rescheduling credit is valid for 12 months.
If we cancel an Experience, you will be refunded or rescheduled in accordance with the Australian Consumer Law.
8. Changes to Your Booking
Changes requested after planning has started may incur fees and supplier costs. We will advise you of these before confirming the change.
All changes are subject to availability and feasibility.
9. Substitutions
We may substitute aircraft types, venues, photographers, décor suppliers and transport providers with alternatives of similar quality.
Minor changes to the scope of an Experience do not constitute a failure to deliver it.
10. Passenger Information and Fitness
You must provide accurate names, weights and baggage details for all passengers.
You warrant that all passengers are medically fit to fly. The Operator may refuse carriage.
Valid photo identification is required. Passengers without it may be refused carriage without a refund.
11. Behaviour and Safety
All participants must follow safety briefings and the directions of staff.
Any participant who behaves in an unsafe or disruptive manner may be removed without a refund.
You are responsible for any damage caused.
12. Photos, Videos and Marketing Consent
We may use images and footage of your Experience for marketing purposes.
You may opt out by giving us written notice at least 7 days before the Experience.
13. Payment Disputes and Chargebacks
If you have a concern about a payment, you must contact us first.
If you make a chargeback that is found to be invalid, you will remain liable for the amount, plus the costs we incur in responding to it.
This clause does not affect your rights as a consumer.
14. Liability and Risk Allocation
To the extent permitted by law, we are not responsible for flight operations or for the acts of third parties.
Our liability is capped at the amount you have paid.
Indirect losses, including disappointment and emotional distress, are excluded.
15. Consumer Guarantees
Nothing in these Terms limits your rights under the Australian Consumer Law.
16. Events Outside Our Control
We are not liable for delays caused by events outside our control, including weather, regulations, supplier failure and natural disasters. Our obligations are suspended while such events continue.
17. Privacy
We collect personal information only to provide the Experience, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
18. Intellectual Property
All branding, concepts and marketing materials belong to Proposals By Plane. They may not be reproduced without our written consent.
19. Entire Agreement
These Terms are the complete agreement between you and us, and supersede all prior discussions.
20. Governing Law
These Terms are governed by the laws of Western Australia. The courts of Western Australia have exclusive jurisdiction.